Please contact us as soon as possible after the receipt of your package if you are unsatisfied and we will work to resolve the problem.

Returns and Refunds

Please contact us by phone at 1-888-407-0127 within three business days of receiving your package if there are any issues. We will work with you to resolve the issue and depending on the problem, offer you a credit towards your next order, issue a full refund, or offer an exchange or discount.

Inspecting your products: The customer, or their proxy, is responsible to receive and unpack the order. The customer is not required to be home at the time of the delivery; however, we highly recommend it. It is best to unpack and inspect your products as soon as possible after their arrival since this is a perishable product. The products must then be placed in the refrigerator or freezer, whichever is appropriate, as soon as possible to avoid spoilage.

Damaged products: Occasionally, during the shipping process, packages can be dropped or damaged. If your products arrive damaged, with caviar leaking out of the packaging, please call us or email us with a photo. However, if a metal can is dented, we are unable to give you a full refund as the product is still intact. We apologize for any inconvenience.

To receive any form of compensation for quality issues, the customer must contract Fish&Caviar within 3 days of delivery. The customer will be asked to provide details of concerns and may be asked for photos to understand the extent of physical damage.

To make a return, the customer must first contact Fish&Caviar to get acceptance of the return. Depending on the reason for return, we may provide you a pre-paid UPS label or the return shipping may be at the customer’s expense. Please ship all returns to the address below. You can use any carrier to ship your return package; however, it must be shipped on a Monday or Tuesday, using overnight or second day shipping. Do not ship a return package without getting in contact with us first.

FishandCaviar.com
1561 127th Pl. NE
Bellevue, WA 98005